Creating a New Repair Order
You can create a new repair order directly from the home screen.
Complete these steps:
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On the home screen, tap the New Repair Order button.
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Search for existing tickets by Name, Phone number, License plate number, VIN, or Unit number. Enter the data and tap the search button in the field.
You can also scan a license plate by tapping the Scan License Plate button or barcode by tapping the Scan Barcode button.
- If the customer cannot be found, you can tap the New Customer button to create a new one.
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Enter the customer details.
- Tap Save.
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Enter the vehicle details.
You can also scan a VIN, or search for the vehicle using a VIN or license plate number.
- Tap Save.
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Enter the Mileage and tap the Create New RO button.
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A new repair order is created and appears on the screen.
Repair Order Numbers Start with the Letter “D”
When you create a new repair order in the DVI Apps, the ticket number is formatted as follows: “D0000[next number in the D sequence]”. For example, if a new repair order is “D0000123”, then the next repair order would be "D0000124".
On the WIP screen,
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The repair orders that begin with a "D0000" were created in the DVI App.
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The repair orders that begin with a number were created in R.O. Writer Desktop.
To Change the Ticket Number in R.O. Writer
R.O. Writer includes a conversion wizard for ticket conversions. Use the wizard in R.O. Writer to convert the ticket number that begins with a “D” back to the normal sequence.
- Convert Estimates with a “D” to Repair Orders - The conversion automatically applies the next available repair order sequence number to the ticket, without the D prefix.
- Convert Repair Orders with a “D” to Estimates - The conversion automatically applies the next available estimate sequence number to the ticket, without the D prefix.
NOTE: You can finalize the ticket numbers that begin with a “D” in R.O. Writer. You can also create invoices with two different numbers; for example, 2203251 and D123456.