Using the Messenger

Technicians and service writers can send messages back and forth with the person using R.O. Writer DVI Command. This feature is available only for technicians and service writers.

NOTE: Admin users do not see the Messenger icon on the home screen.

To Access Messages

Complete these steps:

  1. Tap the Messenger icon.

    the DVI home screen with the messenger icon highlighted

  2. The messages window opens showing the message sent from R.O. Writer DVI Command.

    the messenger chat screen

  3. Type in a message and tap the messenger send icon button.

  4. The message is sent to R.O. Writer DVI Command.

  5. The reply from R.O. Writer DVI Command appears on the messages screen.

    the messenger chat screen

    If you are logged into your account but on another screen in the app, an alert with the content of the message appears.

    the chat message pop up

Messenger in SmartStatus

In SmartStatus on R.O. Writer DVI Command, a technician message indicator displays the status of technician messages.

The SmartStatus window with the new message indicator highlighted

Clicking the indicators opens the messaging window. You can respond to the technician on this window.

the messages window in DVI Command

If the technician is logged into their account, an alert with the content of the message appears.

The message pop up window for mobile