R.O. Writer DVI App Configuration

You can access app configuration on the home screen via the gear icon.

The settings menu

The settings menu enables you to:

Changing the Image and Video Resolution

Complete these steps:

  1. Tap the menu icon (gear icon).

    gear icon settings

  2. Tap the Settings link.

    Settings in dropdown menu

  3. In Settings, you can

    • Enable or disable thumbnails that appear in the tickets list.

    • Use the slider to change the image and video resolution.

    Image and video quality options

  4. Tap the back arrow to save your changes.

Multiple Connections

  • You can use multiple connections if you have multiple shops.

    • Complete these steps:

    1. Tap the menu icon (gear icon).

      gear icon in settings

    2. Tap the Multiple Connections link.

      Multiple connections option

    3. Tap the add icon (plus sign).

      Locations option in dvi

    4. The data location settings appear.

      • For Cloud Data, enter the Location Name and License Number.

      • For Local Data, enter the Location Name, select http:// or https://, and type the IPv4 address of your shop’s network in the field provided.
    5. Tap OK.

    6. The location is added.

      set shop locations

    For more information about Data Locations, click the following link: Setting the Data Location.

    Switching to the Tech View

    Tickets are displayed in the Repair Order view by default as shown in the image below.

    work in progress default screen

    The Tech View allows you to see the number of tickets and jobs assigned to each technician.

    To Switch to the Tech View

    Complete these steps:

    1. Tap the menu icon (gear icon) and click Switch to Tech View.

      Switch to tech view options

    2. When you tap Work in Progress or Estimates in Progress, the list displays the tickets sorted by technicians as well as the jobs and hours

      Technician list and jobs

    The topics in this section include (each link opens a new topic):