Texting Authorizations

According to United States texting regulations, you must obtain express written consent from customers before sending them the first text. Failure to do so can result in fines.

R.O. Writer DVI Suite includes texting authorization settings that enable you to authorize texting with each customer, which assists in complying with the Telephone Consumer Protection Act of 1991 (TCPA).

There are several ways to obtain authorization from customers:

• You can have the customer sign their consent in the DVI app.
• You can have the customer send a text message to your shop’s texting number to authorize you to send them text messages.
  • You can have the customer send the text directly.
  • You can have the customer scan a QR code to create an authorization message in their phone’s texting app.
• You can configure R.O. Writer DVI Suite to send customers an automatic reply to authorization texts.

This helps you comply with the Telephone Consumer Protection Act of 1991 (TCPA). It is important to note that having the consumer sign an approval statement for receiving text messages does not guarantee that you comply with all TCPA requirements.

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