Ticket Tiles

You cannot text the customer yet.

If the customer has not authorized your shop to send texts, the text message indicator in the ticket tile is gray . When you click it, the Messages window opens, but you cannot send a text to the customer.

• The Send Message text box and the Send button do not appear.
• The window notifies you that you must obtain a signature to authorize texting.

Texting must be authorized by the customer before you can text that customer.

Texting is allowed for this customer. The texting authorization from the customer is currently active.

There is at least one unread message from the customer. The number inside the symbol shows how many unread messages there are.

Text messages have been sent to the customer, but no response has been received yet.

NOTE: The sent message can be manual or automatic (as a result of moving the tile to a new column).

The customer replied to your text message and you have read the response.

The assigned technician’s name and images. The image appears only if an image is configured for the technician.

The technician has finished the job.

Multiple technicians are assigned to the ticket.

No technician is assigned to the ticket.

$xx.xx

The charged amount.

(00.00)

The total hours worked so far (according to the labor time clock).

The email symbol appears if a checklist was emailed to this customer.

The checklist symbol appears if the ticket has a checklist. Click the checklist symbol to open and edit the checklist.

• Green means all items on the checklist have passed.
• Red means at least one item did not pass and needs attention.